Returns Policy
Returns and refunds
- You can return an unused item within 14 days of purchase, in the same condition you received it and in its original packaging, with your receipt or proof of purchase.
- A 10% handling fee applies to all returns, and you pay the delivery cost of sending the item back to us.
- Sale items cannot be refunded.
- This does not affect your rights under the Consumer Protection Act for faulty goods, which are covered by our warranty (see below).
Read the full returns and refunds terms
Warranty claims and repairs
In order to submit a warranty claim and for repairs to commence a ticket needs to be logged on our online ticketing system.
Log a warranty claim or repair ticket · How repairs work · Product warranty
