Request A Repair
Is your product giving problems? We'll help you get it sorted.
1. Log a repair ticket
Repairs and warranty claims are handled through our online ticketing system. Fill in the check-in form and describe the problem in as much detail as you can, including your order number if you have it.
2. Send us your product
Courier or drop off your product at our workshop:
Cnr of Van Rooyen Street and Nolte Street, Rayton, 1001, South Africa.
We can also arrange a courier to collect it from you. Ask us for the cost when you log your ticket.
3. Track your repair
Use the Dashboard on the ticketing system to see the status of your repair at any time.
Need help first?
Email technical@thesunpays.co.za or call 012 734 0915 (option 1), weekdays 07:30–16:00. You can also WhatsApp us (text only) on 082 515 1655.
See our product warranty and returns policy for warranty periods and terms.
